Customer Support Specialist

SMA Mineral is a privately owned Swedish company that specializes in limestone production. The company was founded on 1932 and has 250 employees in 23 factories. SMA Mineral works based on a foundation of values ​​that we summarize with the words Competence, Reliability, Flexibility and Innovation. This value base is an important part of the company's success and describes our common corporate culture. Find out more about the company SMA Mineral

We are now looking for a

CUSTOMER SUPPORT SPECIALIST

to SMA Mineral´s office in Tornio. This is a permanent position, and the job starts when the suitable candidate is found. You will be working from the office in Tornio, with the possibility of occasional remote work. You will be a part of international sales team and reporting to CCO of SMA Mineral.

Main focus of your job is to support customers in their order and delivery process. Your tasks include:

• Order and invoice handling.
• Providing product and service information to customers.
• Collaboration with different departments to resolve complex issues.
• Identifying and escalating priority issues to appropriate channels.
• Ensuring that customers get the best possible service

In this job you will be communicating closely with customers, SMA Minerals sales organization, logistics and finance team. This role requires strong communication skills, problem solving abilities, and a customer-centric mindset to ensure customer satisfaction and loyalty.

We wish that you have:

• Good verbal and written communication skills in Finnish and English. Swedish language skill is an advantage.
• Experience from working in ERP systems.
• Good listening and problem-solving skills.
• Ability to quickly learn and adapt to new technologies.
• Ability to work independently and as part of a team.
• Efficienty in prioritizing tasks to meet deadlines.
• Commitment to providing a high level of customer satisfaction
• Willingness to learn and take on new challenges.
• Accuracy in documenting customer interaction

We offer you a permanent position and a monthly salary, that is depending on your previous skills and experience. In addition to the salary, we have different benefits, but our best benefit we can offer is a great company and interesting job. This is a great opportunity for you, if you want to work in the company, that values their employees and their opinions, invests in development and a positive and inclusive work environment.

If this sounds like a great opportunity for you, please send your CV and application via Nordrec´s website http://nordrec.likeit.fi/apply/8303431 or LinkedIn EasyApply on 25.08.2024 the latest. For more information feel free to contact Helen Vesik 040 167 8094. All applicants will be informed of the recruitment process no later than 2 weeks after the end of the application period.