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Senior System Specialist, PQV support

Are you the new service-minded team player we are looking for?

 

ProCenter which is part of the Valmet Performance Center for Automation is a vital part of the AUT Services organization. It provides top specialist level technical support, mostly for the local Service and project teams all over the world and even on-site of the customer's premises when needed. ProCenter works also as a link between the R&D and operative units in technical issues. ProCenter is mainly located in Tampere, but not limited to one location.

 

ProCenter is now seeking an experienced Paper Quality Vision (PQV) system professional to become a new top-level expert in our team.

 

Essential part of the job is to provide technical support to project and service teams and to end customers together with a local Service and Operations. The support is mostly given as remote support e.g., support applications, emails, phone, remote connections etc. Occasionally there are cases where on-site support is needed, often with a short notice and high urgency, but travelling is not part of the core duties of the job.

 

Another important area is designing and implementing product trainings globally for our customers in pulp and paper industry. Other key tasks include creating technical instructions and FAQs to frequent trouble-shooting issues.

 

Location is negotiable in Finland (Tampere preferred).

 

Expectations

 

You have expert knowledge on PQV systems. Any expertise on other areas, like Quality Control Systems (QCS) or Valmet DNA system, is a big plus. You also possess proven troubleshooting skills and hopefully some experience on customer service. Customer training also requires ability to communicate technical concepts and processes clearly.

 

As you work in close cooperation with the customers, regional service teams, operations and other teams, good networking and interaction skills are necessary. Sharing information and reporting on-site support cases is part of the job, so capability to create technical documents and sufficient written and spoken Finnish and English skills are needed.

 

You need to be able to work without constant guidance. This job is very independent and self-guided, even though you can rely on the very helpful and professional team you will be working with. Sometimes work can be somewhat hectic, so you need to be able to work under a pressure.

 

This position may require occasional travelling globally, but mostly the work is done remotely.

 

We offer

 

You will have a chance to use your skills to the maximum and continuously learn more. Possibilities to diversify your role are vast within Valmet Automation's product and service portfolio. You will also have an opportunity to influence product improvements and development through the feedback and observations that you are able to gather.

 

Additional information

 

If you were interested, apply for the position only soon, no later than November 30th, 2022, via the electronic search link. We are reviewing applications already during the application period.

 

Did we catch your interest, and you would like to hear more? Please contact Jari Perkiömäki (+358 40 542 0944 Wednesday 26.10. at 12-16) or Heli Karjalainen (+358 50 533 0222, Wednesday 19.10. at 12-15) for further information.

 

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the top team!

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Senior System Specialist, PQV support

Oulu
Tampere
Vantaa
Jyväskylä
Full time, Permanent

Published on 04.09.2023

Company Turnover: 
Yli 100 000 000 €
Company Personnel: 
Yli 1000 henkilöä
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