Service Desk Specialist (FI/EST/ENG)

Are you a problem solver who is eager to further develop your skills and knowledge in IT? We are now looking for customer service orientated and multilingual Service Desk Specialist for our global IT client in Helsinki. We expect you to have fluency in Finnish, Estonian and English. 

What is it all about?

Your responsibility is to provide 1st level technical support to end users through phone and email. Contacts are mainly related to Windows and O365 workstation environment, questions can also range from being about forgotten passwords to different systems being used by end users. This role is mainly about providing quality customer service and providing remote IT support for hardware and software fault diagnostics, incident resolution, troubleshooting and configuration. 

What do we expect?

We would really appreciate if you already have some experience from IT support/helpdesk/service desk type of positions (summer jobs and internships are also valued) and/or some experience from customer service. The key thing is to have a good understanding of PC software/hardware (+peripheral devices), Microsoft products as well as Windows operating system. Previous experience from e.g. TeamViewer and Active Directory are also highly valued.

To succeed in this position, you will need to have good social skills and service minded attitude. We also appreciate adaptive and proactive approach to problem solving and ability to work in sometimes hectic environment. Moreover, you will need to have fluency in Finnish, Estonian and English. 

What is offered?

We offer a long-term and versatile role in a large global IT company with great colleagues and supportive team leader. You will have the opportunity to start your career in IT and grow your technical as well as customer service skills. 

More information

If this sounds like you, please apply with your CV or LinkedIn profile and cover letter through our website. We'll start looking through CV's immediately and will fill the position as soon as we have found the right fit. 

If you have any questions, feel free to contact our recruitment consultants: Neea Turunen ([email protected] or 020 7290 843), Sakari Tuomainen ([email protected] or 020 7290 846) or Maria Kostenko ([email protected] or 020 7290 847).

Poolia IT Oy

Poolia IT is an agile and rapidly growing recruiting company. We work closely with various schools and universities and have had seamless communication and collaboration with our large client base for several years. Our strengths consist of high-quality employee experience and active communication throughout the entire recruitment process. We value all our job applicants and employees. For example, we emphasize work satisfaction by acting as a flexible employer and organizing different events to our employees throughout the year. As part of Poolia Oy, we are a member of HPL and OMX- listed company. 

Nb! By applying for this position, you give us the permission to retain and use your information according to our data protection and register description. 

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