Warranty Analyzer

Sandvik is the world's leading manufacturer of mining and drilling equipment, drilling rigs and related services for the mining and construction industry. Our products include e.g. drilling equipment, mechanical cutting equipment and loading and hauling equipment. The Tampere factory is a global technology and manufacturing center for drilling equipment. We are now looking for an active and customer service-oriented warranty analyzer for a permanent employment in the warranty team of the Surface Drilling division.

Your role

You will work in the Surface Drilling Equipment Warranty Department, which serves the Sandvik Surface Drilling division's field service organization and customers worldwide. You are responsible for processing, receiving and forwarding warranty returns. Your task includes failure analysis and re-claiming of components to our suppliers. You are also responsible for small-scale component overhaul function ("Rebuild") and offering and selling repaired parts to Sandvik's sales companies.

You participate in warranty claim handling and analysis of field and quality feedback. You have an essential influence on the continuous improvement of our products and services. You work in close cooperation with Sandvik's sales companies in different countries, factory warranty handlers, product support, service, engineering, production organization and our suppliers.

Your background

You have a technical education suitable for the position and/or versatile technical knowledge gained through work experience. Customer service is natural to you, and you are cooperative, self-initiative and analytical in your working methods. Our international operating environment requires you to have good English language skills.

We offer you versatile tasks in an international work environment, the opportunity to develop your own skills and the support of a professional team. We offer you a comprehensive orientation, good personnel benefits and a diverse and inclusive company culture focused on sustainable development, where the values are innovation, fair play, customer focus and passion to win. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Find out more about Sandvik and its employees: stories hub, LinkedIn or Facebook. Sandvik is committed to halving its C02 emissions by 2030, and our battery electric vehicle offering is developed with this ambitious target in mind.

Contact information

For further information about this position, please contact the recruiting manager: Mikko Suominen, Warranty Manager, phone +358 50 348 6070.

For further information regarding the recruitment process please contact HR Services, Finland tel. 4444 or +358 800 1 44444.

Want to join our team?

Send your application and CV with your resume and salary expectations by Tuesday, December 6th, 2022. Please note that we are processing the applications already during the application period. Read about Sandvik and apply at home.sandvik/careers. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.

Job ID is R0047449.

About our company

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, revenues were approximately 41,400 million SEK with about 15,600 employees within continuing operations.