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Customer Service Coordinator (Supply Chain Management)

Beontag is a global business enabler that serves as one of the world’s leading providers of IoT solutions and graphic and label materials. With operations in more than 15 countries and a footprint in over 40 markets, the multinational company offers end-to-end product capabilities for a range of industries and businesses, driving seamless communication between companies, products, and people.

Beontag’s business is underpinned by modern manufacturing facilities, strategic investments, R&D, and a range of highly qualified teams. Furthermore, the multinational is fully committed to enabling positive impacts across the entire value chain. As a member of the UN Global Compact since 2021, Beontag offers its customers a series of increasingly sustainable products while also working towards a diverse and equitable work environment.

This is Confidex, a Beontag company. Since 2005 Confidex has become the trusted partner for system integrators and end customers of high performing short-range wireless products to enable Industrial IoT technologies throughout the world. In 2022 Confidex joined forces together with Beontag.

Customer Service Coordinator (Supply Chain Management)

We are looking for two Customer Service Coordinators (one for permanent employment, one for a fixed term parental leave cover) to our multinational operative Customer Service team at Confidex Tampere. The team takes care of customers’ orders through their lifecycle from receiving to delivery and any related communication and management of them to complete the cycle.  Your main task is to provide service excellence to external and internal customers and manage order to cash process. You will communicate with several different stakeholder groups for example customers, sales, production planning, finance, and product line managers. Your daily tasks include order processing, lead time follow up, order confirmations, assisting in problem solving within our order-delivery chain, invoicing, accounts receivables assistance and supporting in shipment arrangements and related communication. Your duties will also include separately defined support tasks, and responsibilities will increase together with your capabilities.

Education: BBA/Tradenomi level, preferably from International Business, or corresponding work experience.

Job Experience: We are looking for a professional with more than 5 years of experience in customer service/international business/export/import/logistics. However, all applications having similar work experience will be considered.

Skills: Fluent spoken and written Finnish and English is a must (French, Spanish, Italian or Portuguese is a plus), experience or interest in working with Incoterms, company processes and using ERP systems. Fluent IT- skills, especially O365 (Outlook, Excel, Word) are necessary. An understanding of international shipping & transportation processes. Knowledge about importing processes, VAT handling and triangle trade model is considered as an advantage.

Personal abilities: Attention to detail, service driven, logical problem solver, flexible, proactive, independent self-starter, able to enjoy daily routines and adapt to a fast-moving environment, enthusiastic to gain new skills and comfortable working with different cultures. Good sense of humor is appreciated and most of the time also needed.

Email your application with CV and salary request to our HR [email protected]. We will handle applications as they arrive and start interviewing potential candidates immediately. For more information about the job content please reach out to Customer Experience Director Anu Passila (+358 45 6796281) during the following call times: 14.10., 21.10. or 28.10. at 12.00 - 14.00.

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Customer Service Coordinator (Supply Chain Management)

Confidex
Tampere
Kokopäiväinen, Hybridityö, Määräaikainen ja projektityö, Vakituinen

Julkaistu 08.10.2024

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