Do you enjoy combining technical know-how and customer interaction? Are you passionate about continuous improvement and problem-solving?
We are looking for a Customer Service Engineer to join us at The Switch and be part of our mission to electrify the world with game-changing green technologies. You will join our Customer Service team and play an important role not only in supporting customers but also in developing service processes and tools as we continue to strengthen our global service organization. The preferred location for this position is Vaasa, where the rest of the team is based. To discover more about us as a company and your future colleagues, please visit www.theswitch.com/careers/
Key focus areas
- Acting as the point of contact for our global customers, addressing inquiries about our power electronics products and services
- Providing excellent customer service in a fast-paced environment, mainly through remote technical after-sales support, with occasional on-site work
- Developing and improving both internal and external service processes, tools and documentation to support efficient customer service operations
An ideal candidate has
- A degree in electrical engineering and hands-on experience with power electronics products
- A customer-focused, problem-solving mindset, combined with an adaptable approach to work
- Experience with Office 365 as well as CRM and/or ERP tools
- Good communication and English language skills
- A proactive and development-oriented mindset with a desire to improve ways of working
- The ability to work independently in an environment where processes and tools are still evolving
Bonus points for
- Experience of working on site with technical problem-solving
- Experience in technical roles within the marine industry
- Proficiency in other languages, such as Finnish or Swedish
- Experience in process development, service development or continuous improvement initiatives
- Experience implementing or developing CRM, ERP or service management tools
Benefits of working with us
- Opportunity to invest bonuses into a personnel fund
- Yearly wellbeing benefits
- Flexible and hybrid working options
- Being part of a Japan-based multinational corporation
- Seriously relaxed work environment
The recruitment process
- We will keep in touch with you throughout the recruitment process
- Selected candidates will have 2–3 interviews with HR and the hiring manager
- The process is expected to be finalized by September 30, 2026, with a start date to be agreed upon
The starting salary for this role ranges from approximately €3,300 to €4,300. The final salary will be determined based on the selected candidate’s skills and experience.
The Switch is an agile product supplier that provides custom electric machines and power electronics to system integrators (SIs) and original equipment manufacturers (OEMs). We want to grow together with our marine, renewables and industry customers who find our innovative technologies and optimized products key to their success. Our products currently deliver tens of gigawatts of electricity throughout the world. For more information, visit www.theswitch.com
Ready to switch on?
Please apply by September 13, 2026. For more information, contact Ari Suutarinen, Service Manager, at +358 40 8080 202 during normal business hours.