ICT Specialist

Are you a service‑minded ICT professional who enjoys helping people, solving technical problems and working hands‑on with modern devices and cloud‑based technologies?

Join our team in Lahti as an ICT Specialist!

Who this role is ideal for

This role is ideal for someone who wants to grow their expertise in a modern, cloud‑driven ICT environment, support both local and international colleagues, and take ownership of continuously improving user experience at Kemppi.

If you are the type of person who thrives when users succeed because of your support, this may be the opportunity you've been looking for.

What this role is about

This role exists to ensure that our employees, both in Lahti and across our global subsidiaries, have reliable, secure and well‑functioning ICT tools every day. As an ICT Specialist, you play a key role in keeping our endpoints secure, our users supported and our ICT services running smoothly.

You will work in a modern ICT environment built around cloud services, automated device management, and strong cybersecurity principles. Your contribution directly impacts productivity and the overall employee experience at Kemppi.

Your responsibilities

• On‑site ICT support at Kemppi's Lahti office

• Remote support for subsidiaries and international offices

• Troubleshooting and resolving technical issues efficiently

• Providing user guidance, daily support and onboarding new employees into ICT tools and processes

• Installing, configuring and maintaining workstations, mobile devices and other end‑user equipment

• Device management, ensuring endpoint security, compliance and lifecycle management

• Developing and improving processes and practices within your area (e.g. endpoint management, user support workflows and local support procedures)

• Participation in ICT development projects as part of the Core Services team.

What success looks like in this roleDuring the first 6 months:

• You have taken full ownership of day‑to‑day support tasks in Lahti and remote subsidiaries

• You are independently handling common endpoint issues and supporting users confidently

• You understand our device lifecycle, Intune environment and core ICT processes

• You have improved at least one local support practice or workflow within your scope

By your one‑year anniversary:

• You manage Kemppi's endpoint environment with confidence and actively develop it further

• You have taken responsibility for selected areas (e.g. device compliance, onboarding processes, user support tooling)

• You contribute to ICT projects and bring forward improvement ideas that enhance user experience and operational efficiency

• You are a trusted partner for local teams and an important part of the global ICT community.

Required skills

• Strong customer‑service mindset and excellent communication skills

• Structured, independent and proactive approach to work

• Experience in ICT support, troubleshooting and end‑user device lifecycle management

• Ability to support users with varying technical skill levels

• Good written and spoken Finnish and English

• Broad understanding of ICT infrastructure technologies and their practical day‑to‑day management in a generalist capacity

• Ability to document work clearly and follow established ICT processes.

We appreciate

• Experience with cloud services (M365, Intune, Azure, AWS)

• Familiarity with Windows, macOS, Linux, Android and iOS

• Interest in automation, endpoint‑management tools and modern device security

• Experience working in structured ICT environments and service processes

• Willingness to continuously develop your skills and improve local support practices

• Analytical troubleshooting skills and a positive, solution‑oriented attitude

• Strong collaboration skills in both local and global teams.

How we support your growth and well-being

At Kemppi, you will work in a modern, cloud‑native ICT environment where learning and professional growth are built into your daily work. Our ICT landscape is evolving rapidly, offering you opportunities to deepen your skills in modern device management, cybersecurity, automation and cloud services.

You will be supported by a skilled ICT team, given room to develop your own expertise, and encouraged to propose and implement improvements. We offer flexibility where possible and ensure that your work has a clear purpose and impact.

Our comprehensive occupational health care services at Mehiläinen, extensive leisure-time accident insurance and Auntie's service packages support your well-being. In addition, you'll receive an annual ePassi benefit of 300 euros, which you can use for sports, culture and well-being services.

Ready to join the Kemppi team?

Submit your application by February 27, 2026. We will be reviewing applications during the application period.

Our recruitment process includes two interviews, a personality assessment and an ability test. The assessments are conducted on Clevry's online platform.

If you have any questions before applying, feel free to contact:
Jani Kaukiainen, ICT Manager, Core Services

[email protected]

Meet your future colleague

Curious about what an ICT career at Kemppi can look like? Read Erik Hacklin's story from trainee to ICT Cloud Specialist here.