Service Manager

Service Manager

Location: Any twoday office (Helsinki, Tampere, Hyvinkää, Turku, Jyväskylä, Oulu, Lappeenranta) with flexible remote working opportunities.

Salary range: Base salary ranges from 4500 - 7000€ + additional bonus based on your customer invoicing.

Do you want to shape how leading organizations use data to make real‑world impact?
We are looking for a Service Manager who combines strong service delivery expertise, solid business understanding, and a true customer-centric mindset. In this role, you will lead and continuously improve service operations, ensure high customer satisfaction, manage SLAs and governance frameworks, and proactively identify opportunities to enhance service value. You confidently coordinate cross-functional teams, drive operational excellence, and act as a trusted partner to your customers.

Responsibilities:
As a Service Manager, you will:

• Act as the primary contact for service customers, ensuring high satisfaction through structured communication, service reviews, and SLA management.

• Ensure incidents, requests, and changes are handled efficiently and according to agreed processes and contracts.

• Own and continuously improve service delivery frameworks, reporting, KPIs, and governance practices.

• Coordinate consultants supporting lifecycle services and standardize tools and ways of working.

• Drive operational efficiency through automation, self-service, and process improvements.

• Identify upsell and cross-sell opportunities and proactively manage service renewals and expansions.

Who are you working with:
Your role is based in twoday Finland's Data & AI business unit with approximately 200 employees in versatile roles related to modern data & analytics.

Your colleagues & stakeholders:

• You'll belong to a customer team, which is your home base and team with whom you spend most of your working time

• You'll belong to at least one technology practice. Technology practices are communities of professionals with similar backgrounds focused on competence and offering development

• You'll have your own People Lead supporting your professional growth, career development, and wellbeing

• You'll work closely with customers, mainly Finland's largest enterprises in both private and public sectors in all major industries.

Key Skills in this Role:

We are open to candidates at different stages of their careers. Whether you're earlier in your Service Manager journey or already experienced, what matters most is your mindset and willingness to grow. You don't need to meet every requirement - we value your potential and ability to develop into the role.

The following skills and competencies will help you succeed in this role:

• Technology field related skills:

  high-level understanding and general knowledge of cloud platforms and related technologies (e.g. ADF, Snowflake, dbt, Fabric) as well as data warehouses (e.g. ETL), reporting systems and related technologies (e.g. PowerBI).

• Structured and proactive mindset with strong problem-solving skills and a focus on continuous improvement.

• Strong customer and stakeholder management skills, with the ability to build trust, communicate clearly, manage conflicts, and present KPIs effectively.

• Operational leadership experience, including coordinating teams, prioritizing work, and driving standardized, efficient service delivery.

• Commercial awareness, understanding contracts, SLAs, renewals, and identifying upsell or cross-sell opportunities.

• Service management expertise (ITIL or similar), including SLA governance, service reporting, process development, and familiarity with ITSM tools (e.g., Jira Service Management, ServiceNow).

• Language skills: Many of our current customer engagements require Finnish, though we also run projects where the working language is English.

What do we offer at twoday:

Instead of rigid structures and hierarchy, you'll find twoday's Data & AI business unit to have a flat organization structure with plenty of flexibility in terms of how you arrange your work.

Benefits and non-monetary things we offer:

• A good, standard set of benefits includes:

  • Lunch, culture/sport/wellness benefit

  • Good healthcare package and Auntie mental wellbeing service

  • Generous choose your work equipment policy

• Learning support, including:

  • Access to online learning platforms like Udemy and DataCamp

  • Trainings, conferences and certifications

  • Regular knowledge-sharing sessions with colleagues

• Choose your work location:

  • Offices in Helsinki, Tampere, Hyvinkää, Jyväskylä Turku

  • You can work remotely flexibly

• Plenty of free-time activities to enjoy with colleagues:

  • Company events

  • Monthly office breakfasts

  • Hobby clubs: running, board games, padel, knitting...

Equal Opportunity:

We're dedicated to building a workplace of diversity and inclusion. We welcome applicants from all backgrounds. We hire for capability, motivation and values and are committed to a fair, inclusive and accessible recruitment process.

Apply for this job:

All you need to do is click "apply for the job" below the page and send us your application - we'll get back to you as soon as possible. You can apply with just your CV. A cover letter is totally optional.

The application period is open until March 15, 2026, but we will process applications already during the application period and fill the position when a suitable person is found. We recommend that you submit your application as soon as possible!

Do you have any questions, for example, regarding the application or the accessibility of the office, that you would like us to answer before submitting your application?
Contact our recruitment team: [email protected]. 

Please note that we are only able to proceed with candidates with either Finnish citizenship or a valid work permit in Finland. We are currently unable to relocate candidates from outside Finland or offer remote working opportunities outside Finland.

Briefly about us

twoday is the premier digital transformation partner in Northern Europe with a global presence. With approximately 3,000 technologists, we collaborate with the most admired private and public sector organizations to deliver cutting-edge digital solutions,  facilitating their digital transformation journeys.

Our deep industry expertise includes Data & AI, software engineering, digital experiences, and business applications. Operating across the Nordics and Lithuania, our team generated a revenue of 391 million euros in 2025.