ABOUT KEMPOWER
With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world's most desired EV fast charging solutions for everyone, everywhere.
At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!
Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.
THE ROLE
As a Service Process and Tools Manager at Kempower, you will be accountable for designing, developing and continuously improving our service delivery processes and digital tools used by other internal teams such as field service and customer support. While acting as a project lead for new service tools and process development, in areas such as case management and mobile services, you will ensure that service processes and their execution are efficient, standardized, scalable and support business growth.
In this role, you will focus on
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Service Process Ownership: Design and maintain end-to-end service delivery processes, including case handling, priority support, dispatching, service job execution, escalations, and service reporting. Define process standards, governance, and documentation to ensure consistency across regions and service teams. Identify bottlenecks and improvement opportunities, ensuring processes support scalability and customer experience.
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Service Tools and Platform Management: Own the roadmap for digital service tools (e.g., case management, work order management, knowledge bases, priority support management). Translate business requirements into system needs and work with service team, IM and external partners to implement improvements. Ensure system configuration supports service processes and compliance requirements.
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Project Management and Development: Lead cross-functional projects related to new service tool implementation, upgrades, and process enhancements. Prepare business cases, manage timelines, coordinate stakeholders, and ensure successful rollout and adoption. Ensure adequate training material and documentation are available for users.
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Stakeholder and Change Management: Work closely with Lifecycle Services organization and regional service teams to secure alignment on process changes and improvement priorities. Drive adoption and change readiness among service teams through communication, onboarding, and structured support.
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Performance Monitoring & Continuous Improvement: Define service performance metrics related to process and system efficiency (e.g., response time, resolution time, work order turnaround, first-time fix). Analyze data to provide actionable insights and identify improvement actions. Facilitate continuous learning and best practice sharing across regions.
At Kempower, we work in a hybrid model. Our offices can be found in Lahti (HQ), Helsinki, Tampere and Vaasa.
WHY JOIN US?
We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued.
At Kempower, we see learning as a talent and are committed to helping you grow whether it's through daily learning, mentorship, training programs, or opportunities for advancement.
We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.
As we are committed to prioritizing your well-being, you will enjoy the flexibility to balance work and life with hybrid work options, comprehensive occupational healthcare services, extensive insurances, rewarding and motivating compensation packages, and the freedom to choose the equipment you need to excel in your role. We also offer various other benefits such as sports, culture and well-being. You can also choose to spend one workday participating in charity work.
We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.
WHAT HELPS YOU SUCCEED IN THIS ROLE
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Proven experience in designing, developing, and improving service delivery processes in a scaling global service environment, and in leading cross‑functional projects related to e.g. service processes, service tools, or operational development initiatives
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Thorough understanding and track record of how service delivery works with partners, including workflows, responsibilities, and collaboration models
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Familiarity with the tools and systems required for service operations, such as service management platforms, ticketing systems, and field service tools
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Experience in leading change in environments where existing practices need to be harmonized or transformed
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Ability to communicate clearly and influence at multiple levels, both internally and externally
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Strong LEAN mindset with focus on process efficiency and smart ways of working
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Ability to tolerate ambiguity and simplify complexity through process and system development
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Personal drive to identify development opportunities and take the lead on new initiatives
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Comfort with uncertainty while remaining persistent in maintaining clarity and progress
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Adaptability in rapidly changing situations and an evolving industry
As our official company language is English, proficiency in spoken and written English is required; Finnish or other language skills are considered as an asset.
APPLY NOW!
Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.
Submit your application at the latest on 5.2.2026 through our online application form. For inquiries, you can contact the hiring manager Elina Kronbäck via email at [email protected]
We will review applications on a rolling basis and may start interviewing already during the application period.
Please note: For GDPR compliance reasons, please submit your application via our application form.
LOCATION: Finland
VIDEO: https://www.youtube.com/watch?v=F_wBK3Py27s
Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.
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Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.
Follow us on our social media!