Swedish Speaking Technical Support Specialist

WHAT?
In the role of Technical Support Specialist, you will answer calls and handle incoming email and chat inquiries. Alongside technical support, an essential part of your work is providing high-quality customer service. We help customers, both corporate and consumer customers, with their device and usage questions, problems and also assess, offer and provide additional paid services. This is product support for a well-known international device manufacturer and the contacts concern devices, operating systems, device deployment and settings, functions and warranty issues. We provide comprehensive orientation to the role and the team always has support available!
In addition, we provide training throughout the employment and we also have the opportunity to advance and apply for other positions within the company.

WHO?
Success in this role requires a positive attitude, genuine customer service spirit and friendliness, diligence and a hardworking approach, but you are also a relaxed, humorous and flexible colleague. It is important that you have excellent interaction and communication skills, and are able to solve problems independently and quickly. You are not afraid of occasional rushing and know how to accept feedback.
You would prefer to have a suitable education for the job (e.g. computer science or university degree) and already have work experience in the field. IT hobby is a plus. We hope that you have the desire and enthusiasm to learn new things and develop.
We require fluent Swedish language skills (oral and written at the native level or almost native) and good English language skills. Native or almost native Finnish language skill is a big plus as well.

WHERE AND WHEN?
This is a continuous employment and working hours are between 8:00 and 18:00 on weekdays. Changes to opening hours are possible due to changes in the opening hours of the client company's service. The average number of work hours per week is 37.5. There is a training and orientation period at the beginning of the employment. The training and orientation period are regular, paid working hours. The job has a fixed monthly salary of approx. 2300,00 EUR / month as per to the collective agreement for salaried employees in the ICT sector. At the beginning of the employment, the workplace is our cozy office in Kupittaa , Turku. The possibility of hybrid work can be considered after probationary period. We are looking for a colleague who is ready to commit and grow with us!

WE!
We have about 100 iron-hearted professionals in customer service and technical support. We are a truly international workplace - we serve customers in five different languages and your colleagues come from 8 different countries. Our internal company language is English.
Our work community is open-minded, friendly and has a sense of humor - and that's why we hope you do too!
We take care of the well-being of our personnel, including: with good occupational health care, ePassi benefits, training, joint events and activities. We are a stable employer and we have a long-term job.

APPLICATION
Are you interested?
Great! Apply now, as we will start interviews as soon as a suitable candidate is found, on a fast schedule already during the application period and the position will be filled as soon as a suitable person is found. Remember to attach your CV and application text as one file. Alternatively, you can log in to our career portal after submitting your application and add any necessary documents or files (application, CV).
Any questions can be sent to our recruitment team: [email protected].
The job will start in beginning of January 2026, 7.1.2026. Earlier start date is also possible. The employment is continuous (permanent), with a 6-month probationary period at the beginning.

Jätä hakemus: https://jobs.emea.sykes.com/VacancyInformation.aspx?VId=144454
Yhteystiedot: Apply for the position via our application form using the "apply for the job" button / link in here, Työmarkkinatori.
Työpaikan osoite: Joukahaisenkatu 1, 20520 Turku
Palkkaus: Approx. 2300,00 EUR / month
Työ alkaa: 07.01.2026
Työaika: Kokoaikatyö
Työn kesto: Toistaiseksi voimassa oleva
Hakuaika päättyy: 14.12.2025 21:59
Ilmoitus jätetty: 18.11.2025 11:47
Työmarkkinatorin ilmoitusnumero: 24ad5f39-f636-46d1-931d-cc6aef984f75

Lähde: Työmarkkinatorin asiakastietojärjestelmä

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