KONE's Global Spares Supply (GSS) plans, sources and delivers quality spare parts and maintenance materials to KONE frontlines and distributors across the globe. We stock over 60,000 materials across 4 distribution centers and fulfill over 600,000 orders per year. GSS plays a key role in enabling our maintenance business to achieve sustainable success with customers.
We are now looking for a
Technical Field Support Specialist
To take ownership of a role where the overall purpose is to support frontlines in finding correct spares, kits and repairs for all kinds of elevators in KONE services. In our global support organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. Being a field support expert truly allows you to use the full breadth of your service experience, technical knowledge, and skills.
Responsibilities of the role:
- Technical support for KONE Frontlines and Global Spares Supply (GSS) teams at Mechanics Category
- Maintenance field support for KONE Frontlines at Mechanics Category
- Provide specialism for elevator maintenance document creation and maintenance
- Cooperate with KONE product development and advanced field support specialists at KONE and key suppliers
- Material identification support for Frontlines
- Supplier suggestions for sourcing on technically challenging materials
- Supporting life cycle management of spare parts
We expect you to have:
- Bachelor level technical or commercial degree
- At least 3-5 years of work experience in elevator maintenance and/or technical support, as well as strong product knowledge
- Knowledge of Mechanical Engineering and PLM (Product Lifecycle)
- Excellent teamwork and training skills
- Ability to communicate fluently in English
- Good computer skills with mainly Microsoft applications and SAP, PDM
- Customer focused mindset
- Initiative attitude and drive to get things done
- Good networking skills and a strong ability to interact and collaborate
- Ability to work independently and initiatively
For additional information please contact Sami Markkanen, Elevator Mechanics Senior Manager [email protected] .
If you are interested in this position, please submit your application 7th December 2025.
Keskitymme KONEella luomaan innovatiivista ja yhteistyöhön perustuvaa työskentelykulttuuria, jossa jokaisen panosta arvostetaan. Työntekijöiden sitoutuminen on meille avainasemassa, ja rohkaisemme jokaista osallistumaan ja jakamaan tietoa ja ideoita. Yritysvastuu on oleellinen osa yrityskulttuuriamme ja päivittäisiä toimiamme. Noudatamme eettisiä liiketoimintamenettelyitä ja pyrimme kehittämään yhdessä tekemisen kulttuuria, jossa työntekijät luottavat toisiinsa ja kunnioittavat toisiaan ja jossa hyvät suoritukset huomioidaan. Erinomaisena työpaikkana olemme ylpeitä voidessamme tarjota erilaisia kokemuksia ja mahdollisuuksia, joiden avulla saavutat ura- ja henkilökohtaiset tavoitteesi ja voit elää terveellisesti ja tasapainoisesti.
Lue lisää www.kone.com/careers
