Customer Quality Coordinator

• You will support Customer Quality Engineers in Eaton's Critical Power Systems EMEA organization by performing data analysis, preparing meetings, and enabling timely failure analysis.
• You will gather and maintain field quality information in a Jira-based platform, prepare meeting data and minutes, and coordinate retrieval of EEPROM/EPROMs and part returns.
• You will coordinate lab activities and follow up on investigation due dates while liaising with plant manufacturing, sales, customer service, tech support, sustaining, production and R&D teams.
• The role requires a Bachelor or Master in Engineering with a few years' quality experience, fluency in Finnish and English, and proficiency with MS Office and data tools such as Jira, with SAP and Salesforce as benefits.

We are looking for a Customer Quality Coordinator to our Critical Power Systems EMEA Business. We are developing and manufacturing large UPS Systems for large datacenter and other customers. Quality of products, components and processes is critical for reliable performance of these mission-critical equipment.

You will part of the Customer Quality Team, reporting to a Customer Quality manager, working to support our customers in data analysis, meeting preparations. You will be working in fast-paced environment within the Quality Team, and collaborating closely with the EMEA country organizations, as well as Eaton internal production and R&D departments. Your main role is to support Customer Quality Engineers in their work of analysing and solving Quality problems. Your work will contribute to the continuous improvement, and making Quality a competitive advantage.

Your responsibilities include: 

•    Gathering & Maintaining Field Quality information in Jira-based platform
•    Preparing data for meetings, and capture action plans (meeting minutes)
•    Liaison with Plant manufacturing - carry over of pertinent and relevant information
•    Liaison between customer quality and:- Sales, Customer Service, Tech support, Sustaining team.   
•    Leading the coordination and follow up for retrieval of ( EEPS/Eprom ) electronic erasable programmable memory. Initial failure mode Statements / findings, Photos. Handling returns of parts. 
•    Coordinating Lab time/activities. 
•    Following up with due dates for Lab investigations
•    Measurable outcome is Quality engineer is not waiting for information to begin failure analysis.

Qualifications:

• Master or Bachelor in Engineering or equivalent
• Quality, preferably Customer Quality and product quality min. A couple of years experience

Skills:

• You can communicate both in Finnish and in English.
• You are confident using MS Office tools as well as other data collection and analysis tools.
• Good technical skills and IT skills, preferably Jira-based platform and quality systems.
• ERP SAP is considered as a benefit
• Salesforce experience
• Great collaboration, cooperation and interaction skills, analytical, systematic, efficient accountable and with learning mindset