Head of Solutions, Inflight & FlightOps

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values - Always Safe, Customer at Heart and Stronger Together- guide us in everything we do.

As part of the evolution of our Digital organisation, we are strengthening strategy implementation by clarifying structures and leadership to bring more focus, improve prioritisation, and support the business more closely. The new setup strengthens product management and software development practices and provides a clearer foundation for data‑ and AI‑driven development, while enabling clearer roles and new opportunities for professional growth.

As part of that change, we are now looking for a

HEAD OF SOLUTIONS, INFLIGHT & FLIGHTOPS

to join Finnair's Digital Operations team in Finnair HQ near Helsinki-Vantaa Airport. Digital Operations plays a crucial role in supporting Finnair's operational units and shaping the digital foundation that enables safety, punctuality, efficiency, resilience and high‑quality operations.

As Head of Solutions, Inflight & FlightOps, you will enable safe, reliable and efficient inflight operations and flight operations through coherent, value‑driven digital solutions. You own the digital solution domains for Inflight and FlightOps, ensuring clarity, prioritisation and long‑term direction. Acting as a tactical partner to operational leadership, you translate operational needs, regulatory requirements and improvement opportunities into actionable, future‑ready development portfolios and investment decisions.

Across both domains, you bring structure and service‑design‑driven insight to complex operational environments. You incorporate service design practices to understand frontline workflows and shape a long‑term roadmap that leverages emerging data and AI capabilities. You ensure development aligns with Digital-wide architecture, engineering and security standards and that solutions remain fit for purpose in both stable and disrupted operational contexts.

Your tasks include but are not limited to:

• Drive the Inflight and FlightOps digital roadmap, ensuring operational priorities, safety requirements and regulatory needs translate into a coherent, strategic portfolio.

• Develop inflight and flight operations solutions that support safe, reliable and intuitive user-centric workflows, reducing cognitive load and strengthening operational performance.

• Structure and lead the development backlog across Inflight and FlightOps, ensuring initiatives are well‑defined, prioritised, approved and initiated with clear value.

• Apply service‑design methods to capture crew and operator insights and turn them into future‑ready development roadmaps enriched with emerging data and AI capabilities.

• Ensure system compliance and robustness, including operational safety requirements and Digital‑wide architecture, engineering, security and data standards.

• Strengthen operational resilience by ensuring inflight and FlightOps systems are stable, scalable and effective in both normal and disrupted operational scenarios.

• Provide clear visibility of dependencies, risks and trade‑offs, enabling informed tactical decision‑making with operational stakeholders.

Required skills:

• Experience in airline operations or frontline aviation roles (e.g., pilot, cabin crew, or comparable positions).

• Master's degree or equivalent in a relevant field (e.g. information technology, engineering, business) is considered an advantage.

• Proven track record in solution ownership, portfolio leadership and senior stakeholder collaboration, ideally in operational or safety‑critical environments.

• Ability to combine operational insight with strategic thinking, shaping long‑term digital landscapes that increasingly leverage data and emerging AI capabilities in complex, regulated domains.

• Strong co-operation and communication skills for cross-functional collaboration and stakeholder alignment. Ability to communicate across all levels of the organization and work with diverse teams.

• Experience in people leadership and the ability to set direction, support prioritisation and drive performance.

Why Join Finnair?  

At Finnair,   

• You become part of One Crew working together to make every journey better - today and tomorrow.  

• Our values - Always Safe, Customer at Heart, and Stronger Together - guide how we work, make decisions, and support each other every day.  

• We offer meaningful work with real impact, where your contribution helps shape the future of aviation, digital services, and sustainable travel.   

• Collaboration, trust, and respect are part of everyday work, and people are encouraged to take ownership and grow. 

• You'll join a community where diverse perspectives are valued, continuous learning is supported, and development happens together - not alone. 

Are you interested? Get onboard! Please submit your application with your CV, cover letter and salary expectation no later than Sunday 7 June 2026. We may start reviewing applications during the application period.

Please note that the hiring process includes a pre‑employment security clearance and a drug test.

In case you have any questions about the role, please contact (Riitta Oja, Vice President of Digital Operations) by email at [email protected].

Please note that we do not process applications submitted via email.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success.  According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.