We are looking for a Sales Support Coordinator PA&A (Parts, Accessories and Apparel) EMEA, who will report to Team Lead PA&A EMEA, and who's focus will be on supporting the order management process, deliveries to the network and to assist in the deployment of the new SAP system.
The Sales Support team plays a crucial role in our daily operations for the order to delivery of units, parts, accessories and apparel to our dealers and distributors throughout the EMEA region.
The Sales Support team ensures an A-Z follow-up of all dealer and distributor requests and is in close contact with all other departments such as sales, logistics, credit, marketing, etc. to provide an excellent customer experience.
YOU'LL HAVE THE OPPORTUNITY TO:
- Ensure excellent customer support service to dealers and distributors for parts, accessories, and apparel.
- Input and manage orders in SAP in an accurate and timely manner in line with defined strategies & policies.
- Dealer case inquiry management for Finland, Sweden and Norway.
- Actively support the regional sales support team leads with their market needs.
- Back-up on other markets when required.
- Support dealer training and dealer onboarding.
- Actively contribute to sales support and distribution strategies in the area assigned.
YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
- Bachelor's degree with a professional Customer service experience. Automotive business experience is a plus.
- Fluent in English and Swedish and preferably native in Finnish, Knowledge in the French language is an asset.
- International business experience in customer support environment is an important asset.
- Good computer literacy (Microsoft/Google).
- Experience with SAP and Salesforce systems.
- Accurate & well organized with a good ability to deal with multiple priorities.
- Strong customer service and results oriented with a problem solver mindset.
- Ability to collaborate with different departments and a teamwork mindset.
- Willingness to understand business transformation.
The role is a fixed position and will be located in the Rovaniemi site in Finland.
THE ROAD SHOULD BELONG TO EVERYONE.
We still live in a world where many feel the road is for other people. We believe we can make a
difference. Moving people goes beyond making innovative products.
We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity
with all the communities that ride with us.
Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need
everyone's commitment, drive and dedication to make it a reality.
WELCOME TO BRP
We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow,
water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our
company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing
facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up
of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not
about the destination; It's about the journey.