Technical Customer Service Manager

To further support our value growth in electrical insulation materials in Tervakoski, we are looking for a professional Technical customer service manager

Your responsibilities:

• Technical Customer Service and Product Management in a technical B2B business environment.
• Technical service of our existing customers and developing our business in new markets, customer groups and product areas.
• Product portfolio and product development responsibility.
• Customer feedback and quality management.
• Working in close cooperation with the sales team, other technical customer service experts as well as our international sales network and R&D organization.

Your profile:

• Technical University or College background, potentially in Electrical or Paper engineering.
• Experience and proven success in production, technical service or similar position. Sales experience is beneficial. 
• Paper production experience will support a fast step into the business. 
• Good communication skills in Finnish, excellent English skills, other language skills could be of advantage.
• Eagerness to learn and develop yourself as well as our team.
• Pro-active approach towards customers and markets.
• Passion for technical customer satisfaction.

Our benefits:

• Solid track record of growth in insulation materials with plans to further expand our offering.
• An international field of activity and co-operation within delfort.
• A self-responsible and fascinating work field in a dedicated team of a branch-forerunner.
• Ability to truly influence the results of your work. 
• Flat organizational structure which enables quick decisions and quick reactions to customer and market needs.

You and us are a perfect fit? 

Head of Electrical Insulation Paper Business Area Olli Aho (tel. +358 400 551 505) will answer your questions on 20.2. at 14-15 and on 24.2. at 9-10.

If you are interested in joining the delfort team, please submit your application and CV in English by 15.3.2026. Interviews may start before the application deadline.

Application period starts: 2026-02-13 15:00Application period ends: 2026-03-15 23:59