Claims Negotiator

Are you our next creator of change?

This is for you who wants to have a real impact on creating a healthier planet for our children every day. At Neste, you will be working for the world's leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. Let's create transformation for a sustainable future together.

We are looking for you,

Claims Negotiator

to join our Global Logistics & Commercial Operations Support department in Espoo. You will be part of the Claims Management team, reporting to the Head of Global Logistics & Commercial Operations Support.

The Claims Management team will focus on leading and developing claims processes in collaboration with multiple stakeholders. Team will have global responsibility for cargo, operations, handling, storage, and transportation claims management. The team also provides loss prevention, operational, and claims handling support globally in the most complex claim categories, irrespective of business area or geographical location, and arranges frequent training. Actual claims handling is primarily done by operational teams, and the Claims Negotiator acts as support and handles the most challenging cases. In this role, you will work closely with various stakeholders, including insurance companies, law firms, suppliers, customers, surveyors, and internal stakeholders such as shipping and chartering, operations, sales, supply, trading, legal, insurance, finance, support services, and land logistics teams.

In the event of an incident such as a collision, contamination, injury, spill, or any other type of high-value claim, you will be contacted. You will ensure smooth cooperation while securing Neste's contractual and legal rights are efficiently exercised and protected through claims handling done in a timely and consistent manner. You will also take into account business drivers, business relationships, and trade practices of different business units.

Reasons to join

Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves. 

Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working. 

In addition, our benefits for employees in Finland include, for example, a personnel fund as part of the overall remuneration, good occupational health care, and an extensive membership in a sickness or health insurance fund. We also support leisure time activities, e.g. by offering benefits for sports and culture.

More about the job

• Your role in creating a sustainable future
• Lead and support stakeholders in claims related activities
• Evaluate the legal and contractual validity of claims received from customers, owners, suppliers and other parties
• Negotiate and settle disputes
• Collect claims receivables
• Report and analyse claims related data
• Build and maintain clear claims prevention & handling processes and cooperation model with stakeholders

Keys to success in this role

• Business, maritime, logistics and/or law degree or similar skills acquired through work
• Good legal argumentation and communication skills
• Knowledge about claims
• International experience in shipping and logistics activities of oil or chemical industry or marine/cargo insurance
• Ability to take a leadership role in the claims process and claim related investigations
• Flexibility in working hours within global environment requirements
• Excellent analytical and social skills with ability to make recommendations and decisions
• Ability to work independently and endure stress in a hectic working pace
• Courage to drive change - question, spar, develop and suggest improved ways of working
• Interest for develop processes
• Fluency in written and oral English

We also value

• Knowledge of inspection & quality assurance related processes
• Understanding of non-bulk shipments and related activities
• Knowledge of Neste's business

Let's get you started

Wondering whether we are a match or not? Take a short test at neste.com/game.

We look forward to receiving your CV and application with a salary request by 9th of June, 2024.

If you have any questions regarding the process or the position, please get in touch with Elina Knuuti, Head of Global Logistics & Commercial Operations Support (+358 50 458 8435) 31st of May between 1-2pm or 5th of June between 9-10am.

The recruitment process will include interviews and a possible aptitude assessment. The person selected for the position must pass a health examination including a drug test. A security clearance is obtained with their consent.

About Neste
Neste creates solutions for combating climate change and accelerating a shift to a circular economy. With over 75 years of refining expertise, we are now the world's leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. We have set aspirational targets for climate, biodiversity, human rights, as well as our supply chain and raw materials. Our ambition is to make the Porvoo oil refinery in Finland the most sustainable refinery in Europe. Together with our partners we are aiming at a carbon neutral and nature positive value chain by 2040. Our success is created by 5,400 professionals working in 16 countries. Read more: neste.com. Get inspired by our story.