Established in 1878, Olvi Group is currently producing over billion liters of beverages yearly in different product groups: beers, soft drinks, mineral and vitamin waters, long drinks, sports and energy drinks, ciders and juices. We are proud of our broad product portfolio including our own brands and completed by international production and distribution partnerships. Our goal is to be the most wanted multi-local beverage house. We know the local consumers and markets, and launch hundreds of novelties each year.
Olvi Group employs over 2 400 professionals in six different countries. Our head office is located in Iisalmi where it all began in 1878. We focus together on offering moments of enjoyment in consumers day to day life with our versatile high-quality products.
We are looking for
IT Support Specialist as temporary substitute
We at Olvi Group want to ensure a reliable and high-quality IT support service for our business. IT Support Specialist is responsible for supporting company end-users, troubleshooting end-user's issues with computers, software, printers, scanners, mobile devices and other associated peripherals.
Your key responsibilities will be:
- Effectively address end-user issues through technical analysis
- Provide day-to-day end-user support, solve problems with various IT systems
- Categorize and prioritize IT support tickets and adhere SLA
- Analyze and collaborate to resolve end-user issues while documenting and following up on issues
- Interact and communicate at all levels within the company by providing prompt and accurate feedback to end-users about ticket status
- Perform training for end-users
- Coordinate with external support vendors
- Identify and escalate issues as needed in collaboration with IT Teams
- Document IT support knowledge base
The essential requirements of the job include:
- Master’s / bachelor’s degree in Information Technology, Computer Science, or similar. We will also consider students who are finishing their studies in relevant field
- Work experience in technical support
- Excellent teamwork, customer service and communication abilities
- Solid ability to work on assignments according to set priorities and deadlines
- ITIL framework and ITSM processes knowledge
- Excellent written and verbal communication skills in both Finnish and English
We also consider as advantage, if you have Jira or ERP system knowledge. Strong computer skills are needed to research, diagnose, troubleshoot, and identify solutions to customer issues. The ability to focus and follow through to resolution of issues is crucial, alongside strong problem-solving skills.
We offer you an interesting position in a growing and developing Olvi Group. The position is temporary due to family leave substitution until February 2027. This role requires on-site work at our office in Helsinki, though remote work can occasionally be arranged. Salary will be defined as per Collective agreement for Food industry (PRO Union) according to level 8 for which the starting salary is 2739 €/month for an employee with degree.
You can apply by submitting your application and CV in English by 1st of March.
Our values – local, positive, respectful and agile – are guiding our work and co-operation with each other and our stakeholders. Sustainability is part of our day-to-day operations through the value chain. On top of developing our own operations, we want to develop the beverage industry to be more sustainable by helping our partners, customers and consumers make sustainable choices. Our sustainability work is recognized internationally as the TIME magazine has included us twice (2024 and 2025) on the list of the world’s 500 most sustainable growth companies.