Service Transition Manager

We are looking for a Service Transition Manager for our client in the banking sector.

Detailed description of work task to be carried out:
The BCCM RRP Service Transition Management function oversees the sustainable handover of programme deliveries into BAU. The BCCM STM function aims to ensure that the impacted Business Areas and Group Functions are well prepared to receive and implement the changes and enhancements being delivered.

As a Transition lead, you will be required to support the running of the Service Transition Management function by monitoring and anchoring the deliveries that have been transitioned to the line organisation. The main responsibility of the post-transition lead is to follow up with the relevant projects through a project retrospective session. Further, the post-transition lead will follow up on the implementation plan and the agreed target transfer. Finally, once the monitoring period is successfully completed, the post-transition lead will drive the submission of the perpetual run cost transfer request.

As the project support, you will drive and review the biweekly progress reporting. You will also drive the creation of new STM milestones. Finally, you will oversee that the STM approach is maintained and that the STM Handbook with all templates are always up to date.

Tasks and Responsibilities:
- Drive transition activities.
- Execute retrospectives and drive follow-up actions.
- Establish post-transition monitoring controls and governance.
- Monitor post-transition activity i.e. are the line organisations doing what they are supposed to do with the FTE and run cost the programme has provided.
- Recommend transitioned project for perpetual run cost transfer STM planning (milestones) and progress reporting - Maintain and update STM approach, playbook and templates.

Must-have knowledge and experience:
- Experience with complex stakeholder landscapes as well as an understanding of banking and/or IT operations and processes.
- Knowledge of change management and organisational design, and possess the skillset to support the project manager in running the STM function.
- The role will be vital in providing skilled capacity to successfully anchor transitioned deliverables in the line organisation, ensuring sustained risk reduction.

Questions to answer in motivational letter: (Answer these questions separately in a few sentences and attach them to your application!)
- Have you previously led or supported service transition activities from project delivery into daily operations (BAU)?
- Have you managed a wide range of stakeholders across both business and IT, including senior management or group functions?
- Have you been responsible for ensuring organisational readiness or leading change-management-related activities in previous roles?

Allocation: 100 %
Assignment start date: 1.1.2026
Duration: 30.6.2026, possible extension
Location: Helsinki, Finland
Language: Fluent in English, both written and spoken

We offer you: We offer a versatile assignment where every day is different and interesting. We also offer a very competitive salary and good employee benefits.

Are you interested in becoming a part of our dynamic team? The position will be filled as soon as a suitable person is found, so please be quick and submit your application!

Please include your salary expectation in your application. For more information, contact Kimmo Kärsämä, tel. 050 412 7500, [email protected]

Explore Lokki, through our blog and website: https://www.lokki.fi/ .

Lokki Henkilöstöpalvelut Oy (Finnish for Seagull Recruitment Services) has been active in providing recruitment services since 2005 and we belong to The Private Employment Agencies Association HPL. Our vision is to provide the best customer experience with our reliable, humane and effortless service around Finland. Our most important asset is a person who, as we know, thrives in a reliable and supportive atmosphere. At Loki you will be supported by your own human resources consultant throughout your employment relationship. At Lokki, we believe in a partnership achieved as a result of flexible service. Explore us and our vacancies: https://www.lokki.fi/.

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Jätä hakemus: http://lokki.likeit.fi/apply/22477981
Työpaikan osoite: Helsinki, 00100
Työ alkaa: Työskentelyn aloitus sovitaan yhdessä
Työaika: Kokoaikatyö
Työn kesto: Määräaikainen
Hakuaika päättyy: 23.01.2026 17:00
Ilmoitus jätetty: 19.01.2026 17:28
Työmarkkinatorin ilmoitusnumero: f0f65957-7af3-4e3c-947b-cc05171eefb2

Lähde: Työmarkkinatorin asiakastietojärjestelmä

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