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Frequently asked questions

Here you will find answers to the most common questions. If you aren't able to find the answer you need, please contact our customer service [email protected] or call 010 665 2180. We are happy to help you!


Creating a recruiter account


How can I create a recruiter account?

You can create a recruiter account to Jobly via the Register button, which can be found in the upper right corner of the website. Select Recruiter, fill in the required information and finally press the Create new recruiter button. 

How can I add a new user to my recruiter account?

You can add a new user to your recruiter account by logging into Jobly with your own credentials. On the account page, select Company users and then press the button Add new user. Enter the user's email address in the field that opens and be sure to access “Company credits allowed” if this is enabled for the user. Finally, press the Apply button.  

Does my company already have a recruiter account in Jobly?

If you find a company profile on Jobly, the company also has a recruiter account. To search for a company profile, select the Discover companies tab in the main menu on the front page and enter the company name in the search field. If your company does not have login credentials to the recruiter account, you can contact our customer service [email protected] and we will provide them by email.  


Posting job ads


Does it cost to publish a job advertisement?

No, it doesn't. You can post a job advertisement free of charge on (1-60 days). If you want to make sure your job ad reaches the right people and gets more readers, we recommend our paid recruitment campaigns. We guarantee results for every campaign.

What information is needed to post a job ad?

You need to have:

  • Text for the job ad
  • Company's logo
  • Redirection of the Apply now -button
    • forward applicants to your company's application system or
    • use our built-in application system to get notifications and manage applications in Jobly

If a job ad is published by our customer service, the text for the job ad should be delivered to us as a Word file or sent as a link to the job ad from which the text can be copied. The text of the job ad should indicate the location of the job, the application period and the type of employment. If the necessary information does not emerge from the job ad, it should be provided to customer service at the time of the publication request.

How quickly a job ad can be posted?

When you post a job ad, it's published directly on Jobly's website. If the job ad is published by our customer service, we will publish it from the job queue as soon as possible after the necessary materials have been received.

What should I do if I want to post a job ad to an affiliate?

If you want to publish a job ad under the name of an affiliate, a separate user account must be created for it. A user account must be created with an email address that has not yet been used to create an account in Jobly. If it is not possible to create a new account with a new email address, you can contact our customer service via email [email protected], and we will create a new account and provide login credentials via email.  

Where is my job ad marketed?

It depends on the recruitment campaign you have chosen (Basic, Attract, Inspire). Here you can find our campaign products.

How long can the job ad be active in Jobly?

It is possible to change the validity of the job ad yourself by logging in to the recruiter account and modifying the application time or by contacting our customer service via email at [email protected]. The job ad may remain active on our website for up to 60 days. The request to change the validity period of the job ad to our customer service must be made no later than one business day before the application period expires. Re-publication of the discontinued job ad is chargeable.

Where do I receive applications?

If you have chosen to use our built-in application system the applicants will leave their applications to Jobly. You will receive an e-mail to the e-mail you have placed to the job ad when application is left to our system. You can read the application by logging in to Jobly to your recruiter account. If you don’t have the login credentials you can contact to our customer service by email [email protected].

How can I edit or delete an active job ad?

You can edit the job ad after publication in the job ads manager or on the job ad. You can edit information about the job ad, such as the text of the job ad, location, end date, and occupational fields. The changes take effect immediately at Jobly. Please note that if a job ad has been published through your recruitment system, changes should be done there too.

You can delete an active job ad at any time in the job ads manager. Just choose "Delete job ad". 

How can I post a job ad through our company's recruitment system to Jobly?

Some technical requirements exist if you wish to publish a job ad through your own recruitment system. Please contact our customer service at [email protected] and we will advise you.

Why is our job ad published on Jobly's website, even though we haven't posted it on Jobly?

We also have free job postings on our website from the TE Office pages. These job ads are to serve the job seeker in a situation where paid job ads are not available. TE Office's job ads are in search results always at the end.  TE Office job ads are viewed for about 80% less than other job ads. When the job ad is removed from the TE Office pages, it will also disappear from Jobly.



Credits and payments


What the credits are?

We use credits in our pricing of job ads and recruitment campaigns. Credits can be used for all Jobly products. Purchased credits are valid for 12 months. In special campaign products, credits may have a shorter validity period, but this is always stated in the context of the special campaign. 

What's the difference between a job ad and credits?

A job ad is a free product. Jobly also has different types of paid recruitment campaigns, for which credits must be purchased. All of them have their credit value defined. Here you will find information about recruitment campaigns and their prices .

What payment methods can I use in Jobly's web store?

You can choose an e-invoice, invoice or credit card as the payment method. These credit cards can be used: Visa, Mastercard, American Express and China UnionPay (CUP).  

Something else?

If you want to know more about our products and services or anything else, send us a message. We will get back to you as soon as possible.

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