KONE's Global Spares Supply (GSS) plans, sources and delivers quality spare parts and maintenance materials to KONE frontlines and distributors across the globe. We stock over 60,000 materials across 4 distribution centers and fulfill over 600,000 orders per year. GSS plays a key role in enabling our maintenance business to achieve sustainable success with customers.
We are now looking for an experienced and motivated
Order Management Manager, C-process,
to oversee our Customer Service Operations team. In this role, you will ensure operational excellence, customer satisfaction, safety and quality.
Key Responsibilities
- Lead, manage and develop the Customer Service Operations team responsible for non-standard, complex and configurable orders, including escalated cases.
- Set clear priorities and objectives, monitor team performance, and ensure agreed KPIs, service levels and quality standards are consistently achieved.
- Coach and support team members, fostering professional development, effective collaboration and a culture of open communication and knowledge sharing.
- Oversee daily operations and ensure customer enquiries and critical cases are handled promptly, professionally and effectively.
- Maintain proactive communication with internal and external stakeholders, providing transparency on performance, exceptions and improvement actions.
- Analyze operational data, identify trends and risks, and lead continuous improvement initiatives that enhance efficiency and the customer experience.
- Support resource planning, competence development and succession planning within the team.
- Provide management with regular performance updates, insights and recommendations.
Qualifications
- Proven experience in leading and developing a customer-focused team in a busy operational environment.
- At least 3–5 years of relevant experience in supply chain, order management, customer service operations or operational development.
- Experience in people leadership and process management, with the ability to translate objectives into clear actions and measurable results.
- Strong communication and interpersonal skills, with a professional and confident approach to working with internal and external stakeholders.
- Excellent organizational and prioritization skills, with the agility to adapt quickly and manage competing priorities and deadlines.
- An analytical and improvement-oriented mindset, with the ability to use data to identify trends, risks and development opportunities.
- A positive, proactive and solution-focused approach.
- Experience with SAP SD/MM modules.
- A relevant bachelor’s or master’s degree, or equivalent experience.
- Fluency in English.
What We Offer
- A supportive and collaborative work environment.
- Opportunities for career development and leadership growth.
- Competitive compensation and benefits.
- The ability to influence and improve key operational processes.
How to Apply
Please submit your CV and cover letter via our career site the latest on 25th November.
Keskitymme KONEella luomaan innovatiivista ja yhteistyöhön perustuvaa työskentelykulttuuria, jossa jokaisen panosta arvostetaan. Työntekijöiden sitoutuminen on meille avainasemassa, ja rohkaisemme jokaista osallistumaan ja jakamaan tietoa ja ideoita. Yritysvastuu on oleellinen osa yrityskulttuuriamme ja päivittäisiä toimiamme. Noudatamme eettisiä liiketoimintamenettelyitä ja pyrimme kehittämään yhdessä tekemisen kulttuuria, jossa työntekijät luottavat toisiinsa ja kunnioittavat toisiaan ja jossa hyvät suoritukset huomioidaan. Erinomaisena työpaikkana olemme ylpeitä voidessamme tarjota erilaisia kokemuksia ja mahdollisuuksia, joiden avulla saavutat ura- ja henkilökohtaiset tavoitteesi ja voit elää terveellisesti ja tasapainoisesti.
Lue lisää https://www.kone.fi/tietoa-meista/KONE-uralle/avoimet-tyopaikat/
