Senior Executive Support Engineer

• You will provide dedicated, high-visibility IT support and act as a trusted technology partner for Nokia's CEO, CEO office and Group Leadership Team, resolving complex issues end to end.
• You will coordinate and deliver on-site and international travel support for executive meetings and events, own incidents and manage executive device provisioning and lifecycle according to Nokia security standards.
• The role requires 8+ years of IT support experience with proven executive/VIP support and expert technical skills across macOS, Windows, mobile platforms and AI-enabled productivity tools.
• This onsite Espoo role requires on-call availability, frequent international travel, professional proficiency in Finnish/Swedish and English, a NATO-country passport, and successful completion of a security background check, with no relocation offered.

As a Senior Executive Support Engineer, you will join a small, collaborative team providing dedicated IT support to Nokia’s CEO, Group Leadership Team members, and other senior executives. Acting as a trusted technology partner, you will anticipate their needs, resolve complex issues end to end, and help them make effective use of emerging tools and technologies.

You will work closely with the CEO office and teams across Nokia’s Chief Information Office to deliver seamless, discreet support during daily operations, board meetings, leadership events, and international travel. This is a high-visibility role where proactive thinking, technical expertise, and exceptional service make a direct impact.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Serve as the dedicated IT contact for the CEO, the CEO office, and Group Leadership Team (GLT) members, owning incidents and escalations through to resolution with internal teams and external providers.
• Coordinate and provide on-site technology support for executive meetings, events, office visits, and international travel, working closely with the CEO office, IT colleagues, and Security.
• Act as a trusted technology advisor and AI expert, helping executives adopt emerging productivity and collaboration tools.
• Provide expert-level support across both macOS and Windows environments — including mobile, tablet, and PC — ensuring consistent service regardless of device platform.
• Manage the provisioning and lifecycle of executive devices and accessories in line with Nokia security and compliance standards.
• Develop and maintain support runbooks and continuous improvement plans for the executive support function.
   

KEY SKILLS AND EXPERIENCE

• 8+ years' of experience in IT support, with demonstrated ownership of complex technical issues through to resolution.
• Proven experience supporting senior executives or VIP users in a corporate environment and solid technical expertise across both macOS and Windows.
• Expert knowledge of AI-enabled productivity tools usage and the ability to advise executives on their use.
• Effective communication and interpersonal skills, with discretion, professionalism, and composure to work effectively with senior executives.
• Proactive and flexible approach, with the ability to anticipate risks and adapt to changing priorities.
• Availability for on-call duty outside regular working hours and willingness and ability to travel frequently, including internationally and on short notice.
• Professional proficiency in Finnish/Swedish and English and a valid passport from NATO member country.

If we've caught your interest, please apply as soon as possible, as we will fill the position once a suitable candidate is identified.

Please note that this role is onsite at the Espoo office and we are not offering international relocation option for this position.
A security background check will be conducted for the selected candidate in accordance with recruitment guidelines and the Security Clearance Act (726/2014).
 

ABOUT US
Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

ABOUT THE TEAM

Some of our benefits in Finland:

• Flexible and hybrid working arrangements to support work–life balance
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Edenred benefit voucher - 400€ per year
• Annual bonus - based on individual and company performance
• Health and well-being support - occupational health services, well-being programs, employee resource groups, reimbursement for spectacle lenses, life insurance and gyms at every site
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Share in Success – voluntary employee share purchase plan
• Employee Referral program – reward yourself and support Nokia by referring a friend to apply to Nokia
• Career growth & learning - technical career path, job rotation, coaching and digital learning platforms
• Car benefit – the eligibility for a company car is based on employee’s job grade