Are you energized by driving growth, building strong customer relationships, and turning new solutions into commercial success? Join Framery as a Manager, Customer Success and Sales, and take a central role in transforming ordinary offices into smart workspaces people love. At Framery, we are not just leading the soundproof pod industry-we are revolutionizing workplaces. We believe in creating environments where people can thrive, and that philosophy extends to our own team.
We are seeking an experienced, sales-minded professional to lead our Customer Success team and drive the rapid growth of our Smart Office business. You will report directly to the Head of Customer Operations and work in close collaboration with the Smart Office Solutions, Marketing, and pod Sales teams.
If you are a proven leader with a strong background in customer success and sales, passionate about developing teams, and thrive in a global growth company with a people-first culture, we invite you to read on.
What You'll Do
In a nutshell, you will be maximizing the value our customers get from Framery's Smart Office Solutions by leading the work of 13 professionals: 6 Customer Success Managers, 2 Sales Managers, and 5 Customer Success Support experts. You will:
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Ensure customers receive the full benefit from our Smart Office Solutions services.
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Manage and optimize successful onboarding processes and actively drive feature adoption and conversion to paying customers.
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Actively drive Smart Office Solutions Sales to find new customers.
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Lead, mentor, and develop a high-performing team of customer success and sales professionals.
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Engage actively in customer meetings and act as the crucial feedback link between customers and internal teams.
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Collaborate closely, especially with the Smart Office Solutions, Customer Operations, Marketing, and pod Sales teams.
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Develop tools and systems (e.g., with ChurnZero and Salesforce) to support the team's work and to optimize customer engagement and retention.
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Build and drive the team's targets and key performance indicators (KPIs).
You'll thrive in this role if you have
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Proven experience in Customer Success and/or Sales leadership roles, preferably within the software industry and from a global environment.
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Strong hands-on experience in CSM and sales work.
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Excellent communication and interpersonal skills. Fluency in English (both written and spoken) is required.
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The ability to work effectively in a dynamic environment, balancing daily customer support needs with longer-term strategic development work.
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A strong understanding of CRM and other systems, with the capability to envision and develop tools for maximum effectiveness. Proficiency with office software and digital tools is required.
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Proven ability to analyze and solve complex business problems, often demonstrated by a university-level degree (such as an MBA) or equivalent practical experience.
Why Framery?
Joining Framery means becoming part of a company that is passionate about its people and its mission.
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Impactful Role in Growth: You have an excellent opportunity to jump in and be an important part of our early journey into the software business as we transform offices into smart workspaces people love.
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Culture & Development: You get to be a part of an ambitious yet joyful culture which will certainly allow you a lot of freedom, responsibility, and opportunities for personal growth.
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Supportive Team: You will be joining a supportive and ambitious team, where your expertise will be highly valued. We cherish a culture of freedom and responsibility and prioritize the well-being of our employees.
Practicalities
Framery is headquartered in Tampere, and most of the team members are based there (2 CSMs are located in the US). While you can enjoy the benefits of remote/hybrid work, we value in-person collaboration and expect the chosen person to be in the Tampere HQ approximately 3 days a week.
Recruitment process
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Introductory call
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First interview with Hiring Manager and Business Partner, People & Culture
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Second interview with Hiring Manager and key stakeholders
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Reference checks
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Assessment
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Hiring decision
For further information regarding the role, please contact Henrik Skyttä, Head of Customer Operations +358 40 569 6425 during following times:
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Friday 9.1. between 9:00 - 11:00
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Thursday 15.1. between 9:00 - 11:00
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Tuesday 20.1. between 8:00 - 10:00
If you're excited about this opportunity and the responsibility of leading our Customer Success and Sales efforts during a key growth phase, we'd love to hear how your skills, experience, and ideas align with Framery's mission. Please, submit your application by January 26th through our recruitment system.
Apply between 29 December 2025 and 26 January 2026 23:59 (Europe/Helsinki)Employment type: Permanent, full-time