Nordic Invoice Distribution Manager

Company description:

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com 

Job description:
 

We are now seeking a highly organized, curious and detail-oriented Nordic Invoice Distribution Manager to join our dynamic team in Nordic Customer Invoicing. The ideal candidate will be responsible for overseeing the Nordic invoice distribution process and how we reach out to our customers in existing and new channels; ensuring accuracy and compliance with local standards and legislation, while leading a team dedicated to maintaining efficient Nordic invoicing operations.

Nordic Customer Invoicing is a function in Customer Onboarding and Payments, responsible for securing our revenue through optimal invoicing and invoice distribution. The unit is currently organized in 4 teams: one billing team in Finland, Sweden and Norway as well as one Nordic Invoice Distribution team. The latter being responsible for planning, steering and monitoring the invoice production, layout handling and distribution of invoices to Consumer and Enterprise customers in the Nordics. 

We are continuously looking for ways to improve and streamline the billing process to deliver the invoice to the customer at the right time, in the right channel and at the lowest cost. As new technology emerges and customer preferences change, we need to transform and develop accordingly.

The role can be located in one of our offices in Espoo, Solna, Göteborg, Oslo or Kristiansand.

About the role
Your responsibilities:

• Lead the Nordic Invoice Distribution team.
• Plan and optimize invoice production and tailor service improvements to Nordic and local business needs.
• Secure a good collaboration with the local billing teams in handling the daily operations.
• Steer a cross-functional team responsible for developing the invoice and document layout, and secure the operational resilience of the internal invoice production platform environment.
• Monitor and follow up deliveries by distribution partners and ensure that service deliveries and targets are met.
• Drive the engagement of digitalization in invoice distribution and support with local business case development for key initiatives.
• Collaborate closely with the Digital Customer Offering unit and our Nordic Distribution partner in exploring new opportunities within digital distribution and Request to Pay. 
• Drive the harmonization of best practice for the invoicing and distribution process.
• Collaborate closely with the Operational Excellence team to identify opportunities for process optimization.
• Monitor key KPI’s and report on performance to key stakeholders across the business.
• Develop and maintain relationships with key stakeholders across the business to ensure smooth operations.

About you
To succeed and thrive in this role we see that you have:

• Successful management experience (+5 years in an operational management role).
• Excellent communication skills with the ability to interact with internal and external stakeholders.
• Proven relationship management abilities to work effectively with various teams.
• Experience from the Fintech sector focusing on invoicing/Request to Pay solutions will be considered beneficial.
• Experience from working remotely across borders with diverse teams will also be considered an advantage.

We offer you 

• A challenging position with great opportunities for development and making an impact.
• You will be part of a competent cross-functional organization, with high pace and clear ambitions – in a creative, friendly and flexible working environment.
• You will join a highly committed team that continuously strive to develop and improve its services.
• A hybrid working model, with the flexibility to work partly from home.

Interested?
Submit your application by 30.4.2024 at the latest. We work with an ongoing selection and the ad can be closed before the last application date if we find the right candidate. For more information about the position, please contact Nordic Customer Invoicing Manager Catharina Rodal via email [email protected]

Salary To define