During the summer you will gain valuable work experience to support your studies. We offer versatile tasks in an international company that is committed to sustainable development. We are frontrunners in developing renewable alternatives to fossil-based materials. Join us to renew the everyday, for a future beyond fossils!
We are now looking for a Summer trainee, Customer Service to join our team in Lahti, Finland.
Greetings from your future manager
Working as a specialist in our customer service team is a great opportunity to explore business cultures across different markets and gain valuable insights into global operations. You'll have meaningful responsibilities as part of our multinational team, and we'll make sure you have every chance to develop your skills and knowledge. Looking forward to welcoming you to the team! Mikko Tilli, Team lead
What you will do
You'll join a vibrant, multinational customer service team that supports customers across the globe. Every day brings something new - managing orders, booking shipments, and finding solutions to customer inquiries. You won't need to be an expert from day one; what matters most is your curiosity and eagerness to learn. Our experienced team will be right there to guide and support you whenever needed. This summer, you'll dive into diverse, hands-on tasks that help you grow professionally and personally. At UPM Plywood, we're ready to give you the modern tools, knowledge, and encouragement to make your journey a success.
Who you are
You have a business-oriented educational background or are currently pursuing studies in this field. A Bachelor's degree or similar qualification is an advantage, as is any previous experience in customer service. What truly matters is your mindset: you're positive, reliable, and driven to achieve goals. Strong communication skills in English are essential, and any additional language skills will be considered a valuable asset.
We will onboard you to your tasks, as well as the rules and ways of working in our workplace. From your first day, you are a full member of our working community, and we encourage you to be active, learn, and ask questions about your work.
This is what we offer to you
- Safety and well-being: We prioritize the safety of all our employees, ensuring everyone returns home safely. We care about each other and the well-being of our colleagues. Our community is built on great team spirit and shared commitment.
- A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". We do our work with professional pride, producing high-quality, sustainable products for our customers globally.
- Development opportunities: We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Are you ready?
Read more about summer jobs, timeline and applying on www.upm.com/summer or www.upm.com/kesa in Finnish. New positions can still be opened during application period.
Summer recruitment application period ends February 14, 2026. Attachments (CV and Cover letter) will be added simultaneously on our application template.
Notice that you cannot modify your application after submitting by yourself. Submit your application as soon as possible, positions might be filled already before the application period ends.
For support with your application please contact the HR Service Center at [email protected].
A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.
UPM is a non-smoking workplace in Finland.
UPM Plywood offers high quality WISA® plywood and veneer products for construction, vehicle flooring, LNG shipbuilding, parquet manufacturing and other industrial applications. In 2024, UPM Plywood sales was EUR 430 million and it employs about 1600 people. UPM has four plywood mills and one veneer mill in Finland as well as a plywood mill in Estonia. www.wisaplywood.com
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