Manufacturing Dynamics 365 Service Delivery Manager

Manufacturing Dynamics 365 Service Delivery Manager

Position Description
CGI is one of the largest IT and business consulting companies both in Finland and worldwide. Our strong experience in different industries helps our public and private sector clients succeed in digital transformation and achieve their goals more effectively.

New career opportunities in our Manufacturing Dynamics 365 Service Delivery Excellence

Manufacturing Dynamics 365 Centre of Excellence is our practice dedicated and focused on all our clients in Manufacturing Industry. Focusing on selected industry enables our experts and members to evolve with clear scope and focus. This also brings greater value to our clients than horizontal / general ERP practices. We are looking for members who are committed to grow together with us in the Manufacturing Industry and we will commit ensure your career path that makes you the best in what we do together.

Your future team

Projects are at the beginning of the journey for clients and Dynamics 365. Once our deployment teams have gone through successful implementation and rollouts, there comes time to secure daily operations for all the end users and also pop open that huge chest of backlog items that further evolve and improve our clients' solution.

Service Delivery Manager

Ensuring seamless delivery of services to our Manufacturing Dynamics 365 Enterprise Business Applications clients. Our clients and your service delivery team(s) consist of local and/or global accounts, based on your ambitions and preferences. Typical services are based on Dynamics 365 Business Applications (CE and FSCM) and cover aspects of Data Platforms, Azure integrations, Low-Code (Power Platform) solutions and custom Azure solutions.

-Ownership and responsibility of Service Delivery - meeting both client SLA's and CGI Financial KPI

-Always helping our clients to achieve more with their Microsoft Business Applications through
continuous development and even new projects

-Learning to get to know your client(s) and forming a trusting and mutually beneficial relationship

-Leadership of many different SME roles at your disposal

The location of this role is Helsinki, but we operate in a flexible hybrid model. Our diverse teams decide for themselves which flexible working practices suit them best.

We offer you

We know that success depends on people and culture, not forgetting about providing you with the tools, support and resources to grow. At CGI, you'll create a career path that's right for you through exciting assignments and internal career rotation. You can also continuously develop your skills and deepen your knowledge through CGI Academia.

We offer you a job where you can develop in the direction you want, but also the opportunity to own shares of the company through our unique share purchase plan. 85% of our employees are shareholders, which is why we are called CGI Partners.

We also work flexibly when life circumstances require it. We take care of you and your wellbeing with a wide range of employee benefits, including comprehensive occupational health care, leisure insurance, childcare service when a child falls ill and bicycle benefit. By participating in CGI's wellbeing communities, you have the opportunity to get to know colleagues from all over the company through shared activities.

Find out more about us in our company-level collective agreement!

Come and build your own career path with us!

If this role could be the next step in your career, please apply by 16.4.2024. We will proceed with the recruitment process as soon as a suitable candidate is found. For more information, please contact first Teemu Vierimaa, +35850 411 4732.

A security background check may be required by the role.

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Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.