Performance Analytics Manager

Are you a skilled analyst passionate about Performance Management, and driving business growth through data-driven strategies? Join us as a Performance Analytics Manager to promote situational awareness, empowering our sales and service teams with actionable insights for strategic decision-making.

About the position

As a Performance Analytics Manager in Fortum Consumer Solutions, you will play a key role in shaping our organization's success by leveraging data to drive business growth and enhance operational efficiency. In this role, you will have the opportunity to lead the development of cutting-edge analytics solutions that provide valuable insights into our sales and service operations across the Nordics.

Your expertise will be essential in creating situational awareness across the organization, enabling our teams to identify opportunities, mitigate risks, and optimize performance throughout the customer journey. With significant autonomy, you will closely collaborate with decision-makers to define and implement harmonized KPIs, leveraging your analytical and commercial skills to drive the Performance Management in Nordic Customers forward. Ideal candidates have some years of relevant experience and excel at the intersection of data and business.

The role will be part of a Nordic team of eight people, and reports to Senior Manager, Performance Analytics & Insights. The position is based at our Campus in Stockholm Solna, Sweden.

Responsibility areas

As a Performance Analytics Manager, you will lead the development of automated, user-friendly reports to facilitate business and operational steering. This includes management of the Nordic Customers PowerBi app and the underlying data model, definition and implementation of harmonized KPIs and ensuring the data quality and availability.

Furthermore, you will lead resource planning and prioritization efforts to optimize the productivity and efficiency of our Customer Performance Analysts. This involves fostering transparency with stakeholders, effectively managing their expectations, and providing necessary support and quality assurance whenever required.

You will work closely with a variety of stakeholders to identify areas for improvement and share best practices, and provide support, training and documentation to end-users on the implemented solutions. Additionally, you will be the link between Nordic Customers Teams and the internal data team, supporting the development and maintenance of data pipelines and relevant models.

Your expertise will be crucial in representing our team in customer portfolio migration and other relevant projects, promoting a data-driven way of working and ensuring seamless reporting at all times.

We offer you

• A positive, international working environment characterized by expertise, high drive and the urge to succeed.
• Hybrid work model and flexible working hours.
• A holistic view on wellbeing as part of our culture.
• The possibility to impact the way we work with performance analytics as a strategic enabler for customer success.

Qualifications

• Higher relevant education, preferably in technology / economics, with emphasis on quantitative subjects and IT
• Expert user in PowerBI including: ​
  • Advanced knowledge of DAX and M -languages, and their pros and cons.​
  • Expertise in data modelling by applying dimensional modelling techniques.​
  • Ability to analyse and optimize reports by knowing how Power BI's VertiPaq engine functions under the hood.​
  • Ability to work as a Power BI Service workspace admin and a champion who drives insight-driven culture forward.​
• Expertise in SQL and experience in working with a data warehouse or data lake.​
• Knowledge in processing data with Python or Scala, preferably by utilizing Databricks.​
• Work experience in relevant field, with proven track-record of creating business growth or improved collaboration through visualization of data. ​
• Capabilities and experience working with machine learning and the application of AI are an advantage.
• Good written and verbal ability in English and any of the Nordic languages. Fortum's working language is English.

Personal qualifications

To succeed in this position, you need strong analytical skills and a data-driven approach to structured problem-solving. A commercial mindset, high drive, and target orientation are key, as well as being an effective communicator and relationship-builder. Being self-motivated and able to prioritize tasks effectively is crucial, along with attention to detail in your work. You are also curious and innovative with a focus on applying new technologies, automation of tasks and using hypothesis testing in your problem-solving approach.

About Fortum Consumer Solutions

In Fortum Consumer Solutions, our Nordic Customers Business function delivers value to our customers through Smart, Modern, Advisory, Reliable, and Transparent service and sales tailored to their needs. Our scale and international approach enable ongoing investments in employee development, tools, and processes to uphold top-quality, reliable, and efficient standards. This ensures our customers receive world-class solutions and experiences, contributing to profitable and sustainable operations.

In Consumer Solutions we are offering our 2.4 million customers reliable and sustainable energy, making their everyday lives easier with new technology and innovative solutions and services.

Interested?
Submit your application by 24.05.2024 at the latest.In this recruitment, we have ongoing selection, which means that we call for interviews on an ongoing basis. If we find the right candidate, the ad can be removed before the last application date. If you would like to hear more about the position, please contact Kathinka Blauenfeldt, through [email protected].

At Fortum, we are committed to building diverse teams where everyone feels included and is treated equally.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com