**Role Overview**
We are seeking an experienced **Cloud and Infrastructure Delivery Manager** to lead the endtoend delivery of cloud and infrastructure services for enterprise customers. Based in Helsinki, this role is responsible for ensuring high-quality service delivery, operational excellence, customer satisfaction, and alignment with business and regulatory requirements across Finland and the Nordics.
The role combines **technical leadership, service governance, stakeholder management, and delivery accountability** across cloud platforms, data centers, networks, and end-user computing environments.
**Key Responsibilities**
**Service Delivery & Operations**
- Own and manage the delivery of **cloud and infrastructure services** (Public, Private, and Hybrid Cloud).
- Ensure services meet **SLA, SLO, and KPI** targets related to availability, performance, security, and cost.
- Lead **incident, problem, change, and release management** in line with ITIL/ITSM practices.
- Oversee daily operations, health checks, capacity planning, and infrastructure lifecycle management.
- Drive continual service improvement (CSI) initiatives and operational maturity.
**Cloud & Infrastructure Management**
- Manage environments across **AWS, Azure, GCP**, onprem infrastructure, virtualization (VMware/HyperV), storage, backup, and networks.
- Ensure **cloud cost optimization (FinOps)**, capacity forecasting, and usage governance.
- Oversee infrastructure security posture, patching, vulnerability management, and DR/BCP readiness.
- Support cloud migrations, modernization, and data center transformation initiatives.
**Governance, Risk & Compliance**
- Ensure compliance with **EU and Finnish regulations** (GDPR, data residency, information security).
- Support audits, risk assessments, and adherence to **ISO 27001, SOC, SOX**, or customer-specific controls.
- Establish and maintain delivery governance, documentation, runbooks, and SOPs.
**Stakeholder & Customer Management**
- Act as the **primary delivery interface** for customers and internal stakeholders.
- Lead service reviews, operational governance meetings, and executive escalations.
- Partner closely with Architecture, Security, PMO, and Application teams.
- Build strong relationships with vendors, cloud providers, and local partners.
**Team Leadership**
- Lead and mentor multi-skilled infrastructure and cloud teams (onshore/offshore as needed).
- Manage team capacity, skills development, workload distribution, and performance.
- Promote a culture of accountability, automation, and operational excellence.
**Required Skills & Experience**
**Experience**
- 10+ years in **IT Infrastructure / Cloud Operations**, with 46 years in a delivery or service management role.
- Proven experience managing large-scale **enterprise or managed services environments**.
- Strong background in **IT Service Management (ITIL-based delivery)**.
**Technical Skills**
- Cloud platforms: **Microsoft Azure (preferred), AWS, Google Cloud**
- Infrastructure: Servers, virtualization, storage, backup, networks, firewalls
- Monitoring & ITSM tools: ServiceNow, Azure Monitor, Datadog, OpsRamp, etc.
- Strong understanding of **security, identity, access management, and compliance**
- Exposure to **automation, IaC (Terraform/Bicep), CI/CD** is an advantage
**Management & Soft Skills**
- Strong customer-facing and stakeholder management skills
- Excellent communication skills (written and verbal)
- Ability to manage complex escalations and high-pressure situations
- Data-driven mindset with strong reporting and governance skills
**Certifications (Preferred)**
- ITIL v4 (Foundation or higher)
- Microsoft Azure Administrator / Architect
- AWS Certified Solutions Architect
- PMP / PRINCE2 / SAFe (advantageous)
- ISO 27001 or Information Security certifications (nice to have)
**Language Requirements**
- **English** Fluent (mandatory)
- **Finnish** Professional working proficiency is a strong advantage
Jätä hakemus: https://tyomarkkinatori.fi/henkiloasiakkaat/avoimet-tyopaikat/d4236e4e-a...
Yhteystiedot: Kindly send your CV to [email protected] latest 27th May
Työpaikan osoite: Sammonsilta 8, 02100 Espoo
Työaika: Kokoaikatyö
Työn kesto: Määräaikainen
Hakuaika päättyy: 27.05.2026 20:59
Ilmoitus jätetty: 13.05.2026 09:46
Työmarkkinatorin ilmoitusnumero: d4236e4e-af8b-48fa-b9a2-fdc8562c811a
Lähde: Työmarkkinatorin asiakastietojärjestelmä
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