Join us and take your career to the next level
We are looking for a Service Operations Development Lead who is ready to turn digital innovation into real-world operational value. If you are passionate about bridging the gap between high-level digital strategy and hands-on frontline execution, this is the role for you.
This role strengthens how Kalmar delivers service across the globe. By helping frontline units adopt our digital tools, you ensure that service orders are planned, executed, and financially captured in a reliable way. This directly safeguards gross margins, improves cash flow, and supports better decision-making across the business.
You will work with real data, real people, and real operations, translating digital adoption and process improvements into tangible value - for customers who depend on machine availability, for technicians who need tools that truly support their work, and for the business results that sustain long-term success.
This position offers the flexibility to be based in Belgium, Germany, Spain, Finland, France, Italy, Netherlands, Norway, Poland, Sweden, or the UK, with remote work options available.
The role also involves regular monthly visits to frontline operations across Europe, where you'll connect with teams directly, implement improvements, and help drive operational excellence in real-time.
You'll report directly to the Head of Service Operations Development, playing a vital role in shaping the future of service operations at Kalmar.
What are your key responsibilities:
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Digital Adoption & Deployment: Support the deployment, adoption, and continuous improvement of digital service tools such as the SAP-based Preventive Maintenance Scheduler, Preventive Maintenance Checklists, and technician-facing AI solutions. In 2026, approximately 50% of your focus will be on deploying and embedding the Preventive Maintenance Scheduler across frontline units.
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Frontline Collaboration & Performance Review: Build strong relationships with frontline units (country organisations) and act as a sparring partner by conducting performance reviews on service and maintenance business performance, identifying gaps and improvement opportunities.
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Change Leadership & Process Improvement: Drive change initiatives in contract and on-demand service operations by coaching frontline teams, embedding standards, and enabling new ways of working that improve consistency, quality, and results.
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Financial Insight & Accuracy: Provide monthly financial insights for selected country organizations, including WIP development, contract portfolio performance, and margin evolution - helping safeguard profitability and cash flow.
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Business Requirements & Collaboration: Collaborate closely with IT, digital, and analytics teams to translate business needs into clear system requirements and practical digital solutions.
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Innovation & Future Ways of Working: Contribute to the development of next-generation service processes and digital tools, inspiring stakeholders with new ideas and setting direction for continuous improvement.
What we offer you:
"Respect is how we work - across departments, across borders, across job titles."
- Flexibility that works: Hybrid work and a balance between work and leisure.
- Unlimited development opportunities: Education and career growth.
- Innovative technology: Work with industry-leading equipment and solutions.
- Meaningful work: Contribute to sustainable development and global trade.
- Strong company culture: Become part of Kalmar's values and community.
- Technical challenge: Every day brings new problems to solve.
Become part of our global network of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world.
What you bring to the role:
- Education & Background: You hold a Bachelor's degree in Business, Engineering, Economics, or Organizational / Social Studies. A Master's degree is considered an advantage.
- Service Operations & Change Experience: 2-5 years of experience in service operations, aftermarket, business improvement, or a similar domain, with exposure to change initiatives in cross-cultural environments.
- Financial & Analytical Understanding: Experience with financial aspects of service operations such as WIP tracking, contract management, and margin analysis, combined with a data-driven and detail-oriented mindset.
- Digital & Systems Affinity: Exposure to ERP systems (SAP preferred), data visualization tools (Qlik Sense preferred), and a basic understanding of SQL and databases. Lean or continuous improvement experience is a plus.
- Industry Background: Affinity with heavy machinery, industrial equipment, or the automotive sector.
- Personal Competencies: A strong relationship builder who is comfortable influencing stakeholders, coaching others, and leading change. You work in a structured, action-oriented way and enjoy diving hands-on into data, processes, and operations.
Communication Skills: Strong communication and presentation skills, with the ability to translate business challenges into practical solutions and system requirements. Fluent in English.
Ready to elevate your career? Apply today!
We encourage you to submit your application until 15.02. Interviews will be conducted on a rolling basis, and the position will be filled once the ideal candidate is identified.